PRODUCT SUPPORT & USER GUIDES

Repairs
TRE STARSHearingAids prides itself on service. The repair and maintenance of your hearing instrument is an important part of our service commitment. TRE STARSHearingAids has an experienced team of repair technicians on staff to handle most any problem that may arise.
Standard Repair with 6-month warranty: €60
Repair with twelve month warranty: add €15
If your behind the ear aid has a cracked or broken case: add €40
Custom in the ear instruments with shell or faceplate damage: add €55
If you want a repaired/replacement or loaner aid sent out immediately: add €15
TRE STARSHearingAids aids over 2 years with a three month warranty: add €15
Remote control and CIC aids: add €15
All other analog programmable instruments: add €25
100% Digital aids with 6 month warranty: add €60
These prices include standard return shipping to you if your address is in the European Union once the hearing aid is repaired. Please allow about two (2) weeks for normal repairs*.

*NOTE: In some extenuating circumstances, repairs make take longer than two (2) weeks. Please feel free to e-mail us for an update.
Besides top-quality repairs for our own TRE STARSHearingAids hearing instruments, we can also repair any brand, make or model you may have. Rates are the same as above.

Instructions for Shipping Repairs

Package the hearing aid in a sturdy box. Be sure to include a note with your name, address, daytime phone number, customer number (if available) and description of any problems, or use our Repair Form which you may print and send in to TRE STARSHearingAids along with your repair.

Care and Maintenance of Hearing Aids 

 

  1. Remove the aid at the end of the day.
  2. Turn the aid off.
  3. Remove the ear mould. For a behind the ear model, pull the soft tube away from the hard tube of the ‘elbow’ (see picture).
  4. Wash the ear mould in hot water.
  5. Blow through the tube of a behind the ear mould to remove water drops and leave the mould in a warm (not hot) place to dry.
  6. Re-attach the ear mould to the aid. On a behind the ear model the curve of the ear mould should match the curve of the aid (see below).

                Right                                 Left

  1. The tubing will need to be replaced about every three to six months
  2. The cord (flex) on a body worn aid will probably need to be replaced every 10-12 weeks, or sooner if the aid becomes intermittent.
  3. Batteries for a behind the ear aid usually last 5 – 30 days depending on the type of batteries and the aid. The battery will begin to fade when it is running out.
  4. Batteries for a body worn aid will last 5 – 14 days depending on the strength of the aid. The volume of the aid needs to be increased as the batteries run down. Remove the batteries if the aid is not in use for any length of time.
  5. Put the hearing aid in its case when not in use.